Hacked By GeNErAL

Hacked By GeNErAL

Impulse Buying is Dead

Lack of Passion Report Thumbnail


When we originally started the study that culminated in our latest report, we aimed to get a handle on how online shopping has affected the Hunter and Gatherer binary.  However, as the video responses to our question rolled in, we were struck by a prevalent theme: there was no passion in shopping.


As technology plays an increasingly bigger role in people’s lives, the impact is a vastly more rational relationship with shopping. Impulse buying is dying, and the charm of shopping in store appears to be dying along with it.


Download our report to learn more!



Selfie Culture is Driving The Cosmetic Boom

Selfie Ready Study Icon


A recent Washington Post article indicated that women are spending less on clothes, but more on cosmetics. The prestige beauty category saw a 7% increase in sales last year, while the makeup subcategory enjoyed a 13% increase in sales. Our report highlights the impact “selfie culture” has on millennial women’s increased spending. In the report, we cover how selfie culture creates a need to always be “beautiful,” engenders a fear of being caught without makeup, and affects the image of social and professional success.


Download our report to learn more!



Drivers Aren’t Afraid Of Self-Driving Cars

Self-Driving Blog Image


AAA recently surveyed 1,832 drivers about various automotive topics. A major takeaway from the research was that 3 out of 4 drivers reported they would be afraid to allow a self-driving car to drive while they’re in it. We wanted to get a clearer picture of drivers’ fear so we ran a mobile video survey with participants that reported they were afraid of riding in a self-driving car. As their video responses came in, we noticed that these drivers weren’t highlighting a fear of technology. Instead, these drivers were afraid of giving up the act of driving.


Download our report to learn more.



Beer is losing Millennial attention

Businessman drinking a cocktail in a swimming pool


The Wall Street Journal recently reported that beer lost a portion of its share of U.S. alcohol revenue in 2015 for the sixth consecutive year and the 12th time in the past 15 years, according to data released by the Distilled Spirits Council of the U.S. Our team is obsessed with understanding the “why” behind data, so we set up a mobile video survey, and asked millennials why they were shifting from beer to liquor. Their answers told a personal story that big data only hints at. Download the report to understand why liquor is booming.



Who’s The Customer? 8 Questions That Complete a Buyer Persona

Checklist image for blog
When you’ve got a great idea for a new product or service, it’s easy to assume that just because you’ve always wanted something like it so will everyone else. And a lot of times, it’s true — that big idea actually does fill a gap in the market that customers will appreciate.
Just because you built it, doesn’t mean the users or clients will automatically come.
To ensure that your product or service is on the right track, it’s helpful to craft a buyer persona before you even get started.
“Having a deep understanding of your buyer persona(s) is critical to driving content creation, product development, sales follow up, and really anything that relates to customer acquisition and retention,” according to Pamela Vaughan, writing for HubSpot.
Typically, when designing or developing a new product or service, it’s easy to get hung up on the actual usage — when your customers will use it, how it works and how you want them to view it. But these eight questions help you get outside of your usual thought process and really humanize the people who might love your product but may not find it if you don’t take the right marketing approach.


  1. Who is my ideal customer? How old are they, what’s their gender, where do they live?
  2. What is most important to this customer?
  3. What similar products or services do they already like?
  4. What do they like about those products and services?
  5. What media do they consume? How do they get their news?
  6. Which tastemakers do they follow?
  7. How often would they use this product or service? Why?
  8. What’s the difference between my product or service and a similar one that they may already be using? Why would they choose mine?

This exercise helps you figure out which other brands or services you’ll be positioned next to and what potential advertising opportunities might exist, based on your ideal buyer’s taste and lifestyle.
If you advertise on Facebook, what kinds of other ads or posts might yours end up next to? What will your website look like in your buyer’s RSS feed? Do they listen to podcasts, and could that be a good advertising opportunity?
If you’re still having a hard time visualizing the buyer, consider this tip from business consultant Kari Chapin: Use Pinterest to pin products, services, and ideas that your ideal customer might like.
By determining not just what your product is for, but who will use it and why, you can get a better idea of how to talk about, explain and publicize it when the time comes.
Image courtesy of Mufidah Kassalias. Image license here

What the Google app’s progress could mean for mobile research

google voice blog image
Yesterday, Google announced some big news in terms of understanding meaning and context in voice search. Check out their announcement HERE.
What this means for mobile video surveys (and mindswarms) is that in the longer term, there will be more – and better – analytics on the back end of the data collection. Transcripts are helpful for mobile video analytics, but they don’t provide the context necessary to accurately interpret respondents’ intent.
There is still a long way to go to extract meaningful and actionable consumer insight from mobile video surveys. But Google’s news today is an important step; and validation that extracting meaning in a scalable manner from voice is in the works.

Want to build a lasting relationship with Millennial customers?

We ran a mobile video ethnography and asked Millennials to tell us about a positive shopping experience they recently had.  We learned that Millennials are actually channel-agnostic when it comes to shopping, and retailers need to maximize each platform to build a lasting relationship with this generation. Our report highlights eight things you can do to make your experience enticing to Millennials, including:

  • Their ideal in-store experience
  • Their preferred communication cadence
  • How to get them to promote you with word-of-mouth

Click on the image above to download the report!